Shipping Process

Most orders are shipped within 2 days of being processed, Monday - Friday. Orders placed evenings, weekends or statutory holidays are processed on the following business day. If there should be any delay in shipment or if a product is temporarily out of stock we will notify you right away via email or telephone. (see our back order policy)

Calculations for shipping durations are based on the day of shipment (day 0) plus the number of business days required for delivery and do not include weekends and statutory holidays. Shipments made on weekends and statutory holidays will be counted as originating on the following business day.

When your order has been shipped, we will send you a confirmation email with a tracking number, if applicable. Pink Icing is not responsible for any delays that result from the postal service.

If an incomplete or inaccurate address is provided, there is a $10.00US fee for all items returned back to Pink Icing as undeliverable. We are not checking address or zip codes for accuracy so place ensure a correct entry.

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US shipping

$5.00 US for all orders under $175
Shipping is free within the US for orders totaling $175 US or more worth of product.

The order will be sent by USPS - Priority Mail Service which takes approximately 2-6 business days. The carrier chosen is at the discretion of Pink Icing. If you request a specific carrier a service charge may apply - contact us for details. Durations are not guaranteed for this method.

Parcels can be sent by USPS Express Mail service which guarantees delivery within 1-3 business days (contiguous states only). The rate for this service is $20.00. The fees for Express shipping will still apply to orders over $175.00

Parcels weighing 3 lbs or over are automatically subject to a handling charge of $5 US due to much higher shipping rates. In some cases where the weight or dimensions exceed what is considered a normal shipment, there may be additional charges applied that are over and above the standard $5 US due to weight. If this applies, you will be notified via email to either accept or deny the order. This normally occurs with heavier or large sized items like denim, handbags and some beauty items.

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Canadian Shipping

$18.00 US for all orders under $250
Shipping is free to Canada on orders totaling $250 US or more worth of product.

The order will be sent by USPS Global Priority Service which takes approximately 5-10 business days. Durations are not guaranteed.

Any taxes and duties charged by Canadian Customs Authorities are not the responsibility of Pink Icing.

Parcels can be sent by USPS Global Express service which delivers between 2-3 business days (not guaranteed due to Customs). There is a charge of $30.00 US for this service, if requested. These additional shipping charges will still apply to orders over $250.00

Parcels weighing 3 lbs or over are automatically subject to a handling charge of $5 US due to much higher shipping rates. In some cases where the weight or dimensions exceed what is considered a normal shipment, there may be additional charges applied that are over and above the standard $5 US due to weight. If this applies, you will be notified via email to either accept or deny the order. This normally occurs with heavier or large sized items like denim, handbags and some beauty items.

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International Shipping

Due to increased credit card fraud, Pink Icing no longer accepts International orders.

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Backorders

We maintain a large inventory in an attempt to keep all items in stock. At times, due to large demand or delays in supplier shipments, a backorder situation may occur. If a product you requested is backordered, you will be notified by email of the situation. We will not charge your credit card for backordered items until the product is available to ship. If the entire order is held until backordered products arrive, we won't charge your credit card for any of the products until the complete order is ready for shipping. Whether we ship the in-stock portion of your order is dependent on the total number of items and the timeframe until the back-ordered products are available. If we send you an incomplete order, the remaining backordered products will be sent with no additional shipping charges

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Return/Exchange policy

Requests for returns and exchanges are only accepted within 10 days of your product being received and only on selected products (see below). An RA number is issued which is valid for 21 days thereafter. There are no refunds on sale/clearance products. **Any returns/exchanges sent back without first contacting us to receive the Authorization Number will be billed a re-stocking fee of 25% plus any fees and duties that accrue on International shipments such as duty and brokerage.

To download a copy of the return form, please click here

BEAUTY PRODUCT RETURNS Due to the nature of the products we sell, we cannot accept returns/exchanges for fragrances, cosmetic items (such as lip glosses), or some skincare/haircare products. We can not accept back any opened or used products. The products must also be in their original packaging. There is a 20% re-stocking fee for all returned beauty items unless we have not been contacted for authorization (see note in italics above). Exchanged items do not have a restocking fee.

CLOTHING/ACCESSORY RETURNS Clothing items must be unworn and still have the Pink Icing tag attached. Please ask all questions before making your purchase. There is no re-stocking fee for returned clothing/accessory items unless we have not been contacted for authorization - see note in italics above.

RA Numbers are only valid for a period of 21 days. We must receive the returned/exchanged product(s) within this timeframe or the goods will be returned to you at your expense.

The customer is responsible for all shipping charges on both exchanged and returned items. Shipping fees are not refundable. For International returns/exchanges, if the instructions are not followed and additional fees are charged to Pink Icing as a result (such as duty and brokerage), these charges will be deducted from your return.

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Return Process

Follow the instructions on the return form included with your order. Pack neatly in the original packaging if possible. Include the completed form with your return/exchange. (We recommend that you track/insure the return packages as we cannot accept responsibility for packages that we do not ship ourselves).

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Sale items

Sale items are final therefore are not returnable. Exchanges are allowed for a diferent size of the same product only when available.

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When will I see my refund?

Pink Icing will process the refund within 3 business days of receiving the merchandise. Be aware that your banking institution may take up to 2 weeks to reflect this refund.

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Phone hours

Monday-Friday

10:00AM – 4:00PM Pacific Standard Time

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Customer service

E-Mail:
custserv@pinkicing.com

Phone:
1.858.759.9109

Fax:
1.858.759.1752

Mail:
To avoid unnecessary use of environmental resources, please contact us for our mailing address.

Canadian Corporate Office:
Please contact us for our mailing address.

*For all press, marketing, or buyer inquires please call: 1.858.759.9109

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Buyer

buyer@pinkicing.com

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Marketing/Press.

press@pinkicing.com

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US payment options

All US orders placed with Visa and Mastercard will be processed in US dollars as seen in the shopping cart. We no longer accept AMEX.

Pink Icing only accepts VISA and MasterCard for orders shipped within the US. A tax rate of 8.75% is applicable only to orders shipped to a California address.

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Canadian payment options

Pink Icing accepts VISA and MasterCard for CAD orders. All orders are processed in US currency. We no longer accept AMEX.

No GST is applicable.

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